Responsible Gaming
Gaming Should Be Entertainment
At Luckywave, we believe that gambling should be enjoyed as a form of entertainment only. It is not a way to earn money or solve financial problems. Please gamble responsibly and only spend what you can afford to lose.
If you feel that your gambling is becoming a concern, help and support are available.
Age Verification
Gambling is only for adults aged 18 and over in the United Kingdom. By using Luckywave, you confirm that you are of legal age to gamble in your jurisdiction.
Parents and guardians: if you are concerned about a young person's gambling, please contact the support organisations listed below.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate problem gambling:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials (rent, food, bills)
- Hiding or lying about the amount of time or money spent gambling
- Feeling anxious, irritable, or restless when not gambling
- Neglecting family, friends, work, or studies due to gambling
- Borrowing money to gamble or pay gambling debts
- Inability to control or stop gambling despite wanting to
- Using gambling as an escape from problems or negative emotions
- Increasing the amount wagered to get the same level of excitement
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
Luckywave provides tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specific period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a set timeframe
- Reality Checks: Receive pop-up reminders during gameplay to inform you how long you have been playing and how much you have wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your Luckywave account
- Cooling-Off Period: Take a break from gambling for a set period
To access these tools, please visit your account settings or contact our customer support team.
Support & Help Organisations
If you are struggling with gambling, confidential help and support are available from the following organisations:
United Kingdom
- GamCare: Free, confidential support and information. www.gamcare.org.uk | Telephone: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme for online gambling. Register to be excluded from all licensed UK gambling operators. www.gamstop.co.uk
- Gamblers Anonymous: Free peer support meetings. www.gamblersanonymous.org.uk
Other Countries
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Need Help?
If you believe you have a gambling problem, please seek help today. Reaching out is a sign of strength, not weakness. The support organisations listed above are confidential, non-judgmental, and free.
You can also contact our customer support team at denewood-hotel.co.uk to discuss self-exclusion options or for guidance on responsible gambling tools.
Remember: Your wellbeing is our priority. Play safely and have fun responsibly.